Returns & Exchanges
At New Well Makeup, we want you to be completely satisfied with your purchase. If you are not happy with your beauty products, you can return unopened and unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Prepare the Package
Securely pack the items in their original packaging, ensuring all seals are intact, and include your original packing slip inside the box.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing